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    Returns & Exchanges

    RETURN POLICY
    Last updated April 01, 2018
    Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

    RETURNS
    All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

    RETURN PROCESS
    To return an item, please email customer service at sales@gencoupestore.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and RGA #, and mail your return to the following address:
    Midwest Performance Distribution LLC Attn: Returns RMA # W1967 Industrial Dr Unit E Freedom, WI 54130 United States
    Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

    REFUNDS
    After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

    EXCEPTIONS  
    For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
    Please Note
    ● A 25% restocking fee will be charged for all returns. ● Sale items are FINAL SALE and cannot be returned.  

    QUESTIONS
    If you have any questions concerning our return policy, please contact us at: 920-309-8290 sales@gencoupestore.com